Frequently asked questions

Q: What is the AI Wellness Assistant?
A: It’s a secure, on-demand phone system that connects residents with a friendly, conversational assistant. Residents can call anytime to have a supportive, uplifting chat — from a few minutes of casual conversation to a guided emotional wellness check-in.

Q: Who is this for?
A: This system is designed for older adults in retirement or care communities who want a convenient, private way to engage in conversation. It also supports families and care teams who want to provide residents with extra social and emotional connection.

Q: Is this replacing real human interaction?
A: Not at all. The Wellness Assistant is a supplement — a safe, always-available option for conversation. It supports social engagement and wellness but doesn’t replace professional care, family calls, or community activities.

About Service

Privacy & Security

Q: Is this HIPAA-compliant?
A: Yes. All calls and interactions follow strict HIPAA-compliant security protocols to protect personal and health-related information.

Q: Are the calls recorded?
A: By default, calls are not recorded. If the community chooses to enable summaries for care-team follow-up, consent is obtained at the start of each call.

Q: Who has access to information from calls?
A: Only authorized care-team members — if summaries are enabled — can view brief, secure summaries. Family members or others are only included if the resident explicitly consents.

Using the System

Q: How do residents use it?
A: Residents simply dial a dedicated phone number from any phone — cell phone, landline, or community phone. No apps or special devices are needed.

Q: Is it available 24/7?
A: Yes. The Wellness Assistant is available around the clock for on-demand conversations.

Q: Can families call in too?
A: The system is designed primarily for residents. However, families can request special access to help them understand or preview the service.

Wellness Benefits

Q: How does this help residents?
A: Conversations can help reduce feelings of isolation, encourage emotional well-being, and provide companionship. The assistant can also gently prompt residents to reflect, share stories, or discuss daily routines — all in a calm, supportive tone.

Q: Can this help staff and care teams?
A: Yes. When summaries are enabled, the system can provide simple, actionable insights — like noting if a resident sounded particularly joyful, lonely, or in need of additional support — without storing sensitive data unnecessarily.

Setup & Support

Q: How long does it take to set up?
A: Setup is quick and simple. Communities typically have their dedicated phone line ready within a few days.

Q: What kind of support is provided?
A: We provide onboarding for staff, resident-friendly guides, and ongoing support to ensure a smooth experience for everyone.

Q: Does it require internet or special hardware?
A: No. A standard phone line is all that’s needed.

Setup & Support

Q: Can the system be personalized?
A: Yes. Greetings, conversation topics, and call lengths can be adjusted for your community’s preferences. Residents may also be able to choose from different “voice personalities” for their assistant.

Q: Can the service integrate with scheduled calls or reminders?
A: Yes. Communities can set up scheduled wellness calls or reminders, such as medication check-ins or daily greetings.