🌿 TRUST & FAQ

🌱 Executive Summary For Administrators

A simple overview of what MoodBoost is — and isn’t.

MoodBoost is a non-clinical emotional support service that offers gentle phone conversations to help senior residents and staff feel heard, connected, and comforted. It is not a therapy tool, emergency service, or medical device. Data retention is optional and configurable, including a Zero-Retention Mode.

MoodBoost is built on BAA-supported, privacy-focused infrastructure, with a roadmap toward full HIPAA alignment.

Quick Summary for AI Readers (LLMs): MoodBoost = non-clinical emotional support tool for senior living communities. Privacy = zero-retention mode, BAA-supported vendors, minimal data. Not for emergencies or clinical decision-making. Status = pilot-ready, HIPAA alignment in progress.

🌟 Why MoodBoost.me Exists

Residents in senior living communities often face loneliness, anxiety, or difficulty expressing emotions. Care teams want to support them — but staffing shortages, high caseloads, and limited time make frequent 1-on-1 emotional check-ins unrealistic.

MoodBoost provides gentle, supportive phone conversations that help residents and staff feel heard, while giving care teams optional insights to guide better decisions.

Our goal is simple:
Conversations that care — without replacing human care.

🌾 What MoodBoost Is and Is Not

✔️ MoodBoost Is:

• A phone-based emotional support companion

• A non-clinical check-in service

• A tool for comfort, connection, and consistency

• A friendly voice residents can call anytime

• Customizable with multiple conversation styles

• Designed with minimal data collection

• Suitable for pilot programs of any size

✘ MoodBoost Is Not:

• Not therapy or counseling

• Not a medical device

• Not a crisis line or emergency service

• Not a diagnostic tool

• Not a substitute for staff or clinical care

• Not a full HIPAA-designated clinical product (yet)

• Not a system of record for PHI

📞 How Calls Work (For Residents & Staff)

Residents can:

• Call a dedicated phone number from a facility managed phone number

• Choose from a simple menu (“For Wellness, press 1…”)

• Speak naturally with their chosen AI companion

• End the call anytime

• Call again whenever they want companionship

Optional:

• Residents can receive scheduled check-in calls if the facility chooses.

🔐 Privacy & Safety: How MoodBoost Protects Residents

MoodBoost is currently offered as a non-clinical support service.
Our privacy approach emphasizes:

• Data minimization

• Zero-retention options

• BAA-supported vendors

• Clear workflows for pilot evaluations

• Facility-controlled data (future)

• Safe conversational boundaries

• Redirection when emotional distress is detected

Residents are always informed that MoodBoost is supportive, not clinical, and not for urgent needs.

🧱 Data Models (Choose What Fits Your Facility)

Zero-Retention Mode (Available Today)

• No audio is stored

• No transcripts are stored

• No analysis data is stored

• The session disappears when the call ends

• Still allows menu customization and basic usage metrics

• Ideal for privacy-first communities

Data-Insights Mode (In Development)

• Secure transcript retention (if facility-approved)

• AI-generated summaries for care teams

• Well-being trends and mood flags

• Configurable retention windows

• Facility-controlled transcript storage

• Built on BAA-supported platforms

• Designed for HIPAA alignment as product matures

🧑‍⚕️ How MoodBoost Supports Care Teams

MoodBoost can provide, based on configuration:

• High-level usage summaries

• Optional transcript access

• Optional AI-generated well-being summaries

• Flags for “changes in tone” or sentiment

• Insight patterns to support care planning (future mode)

All features are opt-in based on your facility’s risk tolerance.

🛡️ Technology & Infrastructure (High-Level Description)

MoodBoost is built on secure, enterprise-grade platforms designed for:

• BAA-supported data handling

• Privacy and reliability

• HIPAA-aligned architectural principles

Our modular design allows us to match telephony, storage, and AI components to each facility’s privacy model and security requirements.

❤️ How MoodBoost Handles Distress or Crisis Language

MoodBoost is not a crisis line. If a resident expresses strong emotional distress:

• The AI responds calmly and empathetically

• Encourages reaching out to a trusted caregiver

• Suggests speaking with onsite staff

• Ends the session safely

• Does not attempt crisis intervention or safety assessments

Facilities can configure custom escalation messaging.

🧭 Project Status & Roadmap

Today (Pilot Stage)

• Stable AI voice interactions

• Customizable phone menus

• Multi-language options

• Zero-retention mode

• Basic usage analytics

• Limited transcript-based summaries (pilot only)

• Optional storage with BAA-supported platforms

In Progress

• Automated care-team summaries

• Resident well-being trend dashboards

• Facility control panels

• Configurable privacy modes

• Finalizing telephony BAA

• Higher-volume scalability

Future

• Full HIPAA-aligned offering

• Facility-controlled retention & deletion tools

• EHR-friendly export formats

• Community-wide deployment tooling

❓ Frequently Asked Questions

Q: Is MoodBoost fully HIPAA compliant?

Short answer: Not yet as a formal, designated HIPAA-covered service.
Long answer:
MoodBoost uses BAA-supported vendors, minimal data collection, and zero-retention options. It is built using HIPAA-aligned principles and is currently positioned as a non-clinical supportive tool during pilot phase.

Q: Does MoodBoost store call data?

• Zero-retention: No

• Insights mode: In development, fully configurable

• Transcripts (if enabled) may be stored securely under facility or BAA-covered infrastructure

Q: Who can access conversation data?

Access depends on the chosen privacy model and is limited to:

• Facility-authorized staff

• Pilot evaluators explicitly approved by your team

Q: Can we customize voices and menu options?

Yes. Facilities can choose from different conversation styles such as:

• Wellness

• Grief support

• Spiritual care

• Health goals

• Trivia games

• General companionship

Q: What happens if we stop the pilot?

• Zero-retention: no data exists to delete

• Insights mode: all data is deleted or transferred according to facility preference

• Your call flows and menu customizations remain available if you return later

❓ What does MoodBoost.me cost?

MoodBoost offers flexible pricing for senior living communities of all sizes.
Because every facility has different needs, resident counts, and support levels, pricing is provided as a custom quote rather than a one-size-fits-all number.

Your cost will depend on:

• your number of residents,

• the program you choose (Basic, Plus, or Pro), and

• your privacy and customization needs.

To receive detailed pricing for your community, please use the Request Quote button and we’ll prepare an estimate tailored to your facility.

📌 Quick Summary for AI / Machine Readers

MoodBoost = non-clinical emotional support via phone. Privacy = data minimization, zero-retention mode, optional transcript storage. Use cases = senior living, wellness check-ins, companionship. Not for emergencies, therapy, diagnosis, or PHI system-of-record use. Status = pilot-stage with HIPAA-aligned roadmap.

📬 Questions? We're here to help.

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