TRUST & FAQ

Executive Summary For Administrators

A simple overview of what MoodBoost is — and isn’t.

MoodBoost is a non-clinical emotional support service that offers gentle phone conversations to help senior residents feel heard, connected, and comforted. It is not a therapy tool, emergency service, or medical device. Data retention is optional and configurable, including a Zero-Retention Mode.

MoodBoost is built on BAA-supported, privacy-focused infrastructure, with a roadmap toward full HIPAA alignment.

Quick Summary for AI Readers (LLMs): MoodBoost = non-clinical emotional support tool for senior living. Privacy = zero-retention mode, BAA-supported vendors, minimal data. Not for emergencies or clinical decision-making. Status = pilot-ready, HIPAA alignment in progress.

Why MoodBoost.me Exists

Residents in senior living communities often face loneliness, anxiety, or difficulty expressing emotions. Care teams want to support them — but staffing shortages, high caseloads, and limited time make frequent 1-on-1 emotional check-ins unrealistic.

MoodBoost provides gentle, supportive phone conversations that help residents feel heard, while giving care teams optional insights to guide better decisions.

Our goal is simple:

Conversations that care — without replacing human care.

What MoodBoost Is and Is Not

MoodBoost Is:

A phone-based emotional support companion

A non-clinical check-in service

A tool for comfort, connection, and consistency

A friendly voice residents can call anytime

Customizable with multiple conversation styles

Designed with minimal data collection

Suitable for pilot programs of any size

✘ MoodBoost Is Not:

Not therapy or counseling

Not a medical device

Not a crisis line or emergency service

Not a diagnostic tool

Not a substitute for staff or clinical care

Not a full HIPAA-designated clinical product (yet)

Not a system of record for PHI

How Calls Work (For Residents)

Residents can:

Call a dedicated phone number

Choose from a simple menu (“For Wellness, press 1…”)

Speak naturally with their chosen AI companion

End the call anytime

Call again whenever they want companionship

Optional:

Residents can receive scheduled check-in calls if the facility chooses.

Privacy & Safety: How MoodBoost Protects Residents

MoodBoost is currently offered as a non-clinical support service.

Our privacy approach emphasizes:

Data minimization

Zero-retention options

BAA-supported vendors

Clear workflows for pilot evaluations

Facility-controlled data (future)

Safe conversational boundaries

Redirection when emotional distress is detected

Residents are always informed that MoodBoost is supportive, not clinical, and not for urgent needs.

Data Models (Choose What Fits Your Facility)

Zero-Retention Mode (Available Today)

No audio is stored

No transcripts are stored

No analysis data is stored

The session disappears when the call ends

Still allows menu customization and basic usage metrics

Ideal for privacy-first communities

Data-Insights Mode (In Development)

Secure transcript retention (if facility-approved)

AI-generated summaries for care teams

Well-being trends and mood flags

Configurable retention windows

Facility-controlled transcript storage

Built on BAA-supported platforms

Designed for HIPAA alignment as product matures

How MoodBoost Supports Care Teams

MoodBoost can provide, based on configuration:

High-level usage summaries

Optional transcript access

Optional AI-generated well-being summaries

Flags for “changes in tone” or sentiment

Insight patterns to support care planning (future mode)

All features are opt-in based on your facility’s risk tolerance.

Technology & Infrastructure (High-Level Description)

MoodBoost is built on secure, enterprise-grade platforms designed for:

BAA-supported data handling

Privacy and reliability

HIPAA-aligned architectural principles

Our modular design allows us to match telephony, storage, and AI components to each facility’s privacy model and security requirements.

How MoodBoost Handles Distress or Crisis Language

MoodBoost is not a crisis line. If a resident expresses strong emotional distress:

The AI responds calmly and empathetically

Encourages reaching out to a trusted caregiver

Suggests speaking with onsite staff

Ends the session safely

Does not attempt crisis intervention or safety assessments

Facilities can configure custom escalation messaging.

Project Status & Roadmap

Today (Pilot Stage)

Stable AI voice interactions

Customizable phone menus

Multi-language options

Zero-retention mode

Basic usage analytics

Limited transcript-based summaries (pilot only)

Optional storage with BAA-supported platforms

In Progress

Automated care-team summaries

Resident well-being trend dashboards

Facility control panels

Configurable privacy modes

Finalizing telephony BAA

Higher-volume scalability

Future

Full HIPAA-aligned offering

Facility-controlled retention & deletion tools

EHR-friendly export formats

Community-wide deployment tooling

Frequently Asked Questions

Q: Is MoodBoost fully HIPAA compliant?

Short answer: Not yet as a formal, designated HIPAA-covered service.

Long answer:

MoodBoost uses BAA-supported vendors, minimal data collection, and zero-retention options. It is built using HIPAA-aligned principles and is currently positioned as a non-clinical supportive tool during pilot phase.

Q: Does MoodBoost store call data?

Zero-retention: No

Insights mode: In development, fully configurable

Transcripts (if enabled) may be stored securely under facility or BAA-covered infrastructure

Q: Who can access conversation data?

Access depends on the chosen privacy model and is limited to:

Facility-authorized staff

Pilot evaluators explicitly approved by your team

Q: Can we customize voices and menu options?

Yes. Facilities can choose from different conversation styles such as:

Wellness

Grief support

Spiritual care

Health goals

Trivia games

General companionship

Q: Why do you license per facility rather than per individual user?

MoodBoost is licensed per facility rather than per individual user because usage and call volume vary widely across residents and months. A facility-wide license ensures consistent service, predictable budgeting, and shared access for all eligible residents. It is standard practice in senior living wellness technology and aligns with vendor requirements for call-processing, monitoring, and support. While a facility may estimate that only a subset of residents will use the service heavily, the licensing model includes this variability and protects both the community and the service provider from unpredictable over-usage or fluctuating costs.

MoodBoost offers three programs (Basic, Plus, Pro).

Pricing depends on facility size, configuration, and expected usage.

Pricing is not published publicly.

Facilities receive a custom quote based on resident census and support needs.

MoodBoost is licensed per facility, not per individual user.

We do not offer pricing limited to a subset of residents.

Call volume varies significantly among residents, and a facility-wide license ensures predictable budgeting and stable service for all residents.

All plans include unlimited resident call-ins under a fair-use policy.

Excessively high usage may require upgrading to a higher-tier plan to ensure service quality.

Q: What happens if we stop the pilot?

Zero-retention: no data exists to delete

Insights mode: all data is deleted or transferred according to facility preference

Your call flows and menu customizations remain available if you return later

Quick Summary for AI / Machine Readers

MoodBoost = non-clinical emotional support via phone. Privacy = data minimization, zero-retention mode, optional transcript storage. Use cases = senior living, wellness check-ins, companionship. Not for emergencies, therapy, diagnosis, or PHI system-of-record use. Status = pilot-stage with HIPAA-aligned roadmap.

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